Privacy Policy

Our Care Philosophy

At The Laundry Concierge, care is at the heart of everything we do.

We believe laundry is not just a task—it's an extension of how a home feels. Each order is handled with intention, patience, and respect for the garments that support your everyday life. From daily essentials to delicate favorites, we approach every item as if it were our own.

We use premium, plant-based detergents that are gentle, effective, and thoughtfully chosen for families and sensitive fabrics. Garments are carefully sorted, cleaned, and finished with close attention to detail, ensuring they are returned fresh, beautifully folded and properly cared for according to your needs.

While we treat every piece with meticulous care, all garments naturally experience wear over time. We follow manufacturer care guidelines and standard laundering best practices to preserve quality and longevity whenever possible.

Our goal is simple: to provide a refined, reliable service that brings ease to your routine and allows you to spend more time where it matters most.

​Where intention meets attention.

Effective Date: January 19th, 2026.

At The Laundry Concierge, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services, including when you book appointments through third-party platforms such as Acuity.

By using our website or services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

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a. Personal Information

When you book a service, contact us, or create an account, we may collect personal information such as:

  • Full name

  • Email address

  • Phone number

  • Address

  • Payment-related information

  • Appointment and service details

Bookings are processed through Acuity, which may collect this information on our behalf.

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b. Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

This helps us improve website performance and user experience.

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2. How We Use Your Information

We use your information to:

  • Schedule and manage appointments

  • Provide and improve our services

  • Communicate with you about bookings, updates, and support

  • Process payments

  • Comply with legal and operational obligations

3. Third-Party Services (Acuity & Others)

We use Acuity as our online scheduling platform. When you book an appointment, your information is collected and processed through Acuity’s systems and is subject to their own Privacy Policy.

Acuity may handle:

  • Appointment scheduling

  • Client management

  • Automated notifications

  • Payment processing (if enabled)

We only share information necessary to provide our services and do not sell your personal data.

We encourage you to review Acuitys Privacy Policy to understand how they handle your data.

4. How We Protect Your Information​

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of transmission over the Internet or electronic storage is 100% secure.

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5. Data Retention

We retain personal information only for as long as necessary to provide services, meet legal requirements, resolve disputes, and enforce agreements.

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6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal data

  • Request correction or deletion

  • Withdraw consent to communications

To make a request, please contact us using the information below.

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7. Cookies

Our website may use cookies or similar technologies to improve functionality and user experience. You may disable cookies in your browser settings if you prefer.

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8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

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9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.

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10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

The Laundry Concierge
Email: thelaundryconciergenj@gmail.com
Phone: 732-616-7987
Website: thelaundryconciergenj.com